FAQ

WHAT SHOULD I DO TO MAINTAIN MY JEWELLERY?

To prevent any risk of deterioration and to preserve the radiance or your jewellery, avoid contact with fragrances and immersion in water. Your precious and ornamental stones will stay magnificent as long as you preserve them from intense thermal and direct high impact shocks.

CAN I SWIM OR SHOWER WEARING MY DIAMONDS JEWELLERY?

Soulmate jewellery pieces with mobile elements (e.g. diamonds, gold letter, etc.) are not guaranteed to be water-resistant. It is advisable to avoid any contact with alcohol-based products (perfumes, creams, etc.) as well as immersion into fresh or sea water.

DOES IT HAVE SCRATCH RESISTANCE?

Soulmate jewellery pieces does not come with scratch resistance coating. Instant high impact shock or repetitive contact with hard surface will cause damage.

WHAT CAN I DO IF THERE IS MISSING STONES, SCRATCHES/BENT/DISCOLORATION?

Please bring the product along with its damaged components, such as stones, clasps, or clips to Soulmate Store. We will gladly assist you restore the condition.

TIPS ON CLEANING

Use a soft, dry cloth and gently wipe your jewellery to remove any perspiration or dirt after it has been worn. It is advisable to remove your jewellery when applying make-up, when cooking, when washing your face or when bathing. In case of persistent lack of luster on Diamonds, warm soapy water made of warm water and dishwasher or any gentle liquid soap could be use to help clean the deposits. Brush, rinse and gently wipe dry. Store individually laid flat and separated in dry and in a consistent room temperature. For other gem stones, please contact our store.

Where are your areas of delivery?

Do you ship overseas? Our products can be shipped within Indonesia and Overseas.

Do you offer refunds or exchanges of purchased products?

We are unable to offer refunds or exchange of purchase products. However buyback option is available.

Store Location

Mall Artha Gading gf a3 no 3-5.
Kelapa gading, jakarta utara 14240

CUSTOMER CARE

+62-878-8445-3618

care@soulmaterings.com

Operational Hours

Tuesday - Sunday: 12 - 8 pm

Monday : closed

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